RMA Policies, Procedures and Forms

To download the RMA forms for future use. (Right Click) and choose (Save As).

   RMA Request Form (MS Word)            RMA Request Form (Adobe PDF)


DEAD ON ARRIVAL ITEM(S) (within 10 calendar days of delivery):

Standard Replacement:***

Upon receipt of the item(s) at our facility with approved RMA status, *replacement item(s) will be shipped via ground freight service.


**Most unopened item(s) can be returned within 10 calendar days of delivery.

Customer ships approved item(s) to our RMA Dept. with the return authorization number clearly listed on the shipping label. When approved items are received at our facility, we issue a credit minus a 15% restocking fee.


**Most non-defective items can not be returned if the factory seal is broken. These items are generally considered used goods and can not be resold as new.


If we are notified in advance that item(s) are going to be refused, the refused item(s) are treated as unopened goods. A 15% restocking fee will be assessed. Shipping charges are non-refundable.

If we are not notified in advance that item(s) are going to be refused,  a $30.00 refusal fee and a 15% restocking fee will be assessed. Shipping charges are non-refundable.


***Prior to shipping back your defective products, you must request and receive a return authorization number from our customer service department. This RMA number must be clearly 

*Contingent on current stock status and availability.

**Special Order item(s), Software,  Discontinued item(s), Item(s) from certain manufacturers, and Virtual item(s), such as software licensing and service agreements can not be returned. Please contact our customer service department at (330) 580-9232 for more information.

***Customer completes an approved RMA REQUEST FORM. Faxes the RMA REQUEST FORM to the KB Printer & Computer RMA Dept. at (330) 437-0121 and receives an RMA APPROVAL number. All approved RMA's received at KB Printer & Computer must meet the criteria as defined on the RMA REQUEST FORM.


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